If you would like to know if a product is in stock, it’s very easy. You can select the category you are interested in on the top menu of the website and browse through the products available. Alternatively, you can search for any specific item by clicking in the “search” box where you can insert the name or code of the product you are looking for.

We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it. Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen. We apologize in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date of availability for when an item will be back in stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.

Please consider that you are trying to place an order in one of the busiest times of the year. Therefore, our system could take extra time and technical issues might occur. If you encounter any issues during checkout, we recommend you try again in another moment, clear the cache and cookies and use a different browser or payment method. If the above does not work, we suggest that you contact us immediately via Customer Care.

RETURNS AND EXCHANGES

All sales are final. Once a customer has purchased a product or service, they are not allowed to return it for a refund or exchange except in limited circumstances or when required by law.

SHIPPING

Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Orders shipping to APO’s, and US Territories may experience delays. Other carrier options are available, and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes itsbae.co to import the goods on his behalf. Further, the consignee/buyer agrees itsbae.com may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.